Privacy policy

Terms & Conditions

Last updated: 6 October 2026

About us

This website is operated by Domestic Agencies Limited trading as SC Hospitality (“we”, “us” or “our”).

These terms apply to purchases through our website, together with our Shipping & Delivery Policy, Returns, Faults & Incorrect Orders Policy and any additional terms expressly agreed with you.

Prices and GST

Unless otherwise stated, prices are in New Zealand dollars (NZD).

Prices displayed to the general public include New Zealand GST.

Prices displayed to logged-in trade customers exclude GST. Applicable GST is calculated and added at checkout.

Freight is charged separately as described below. International orders may have different tax treatment, which will be reflected in the relevant quotation or invoice.

Freight charges

Freight is calculated after your order is placed, based on the products, quantities and delivery destination. It is additional to the product prices.

For proforma orders, we will email an invoice including freight for payment before dispatch. For approved trade credit accounts, freight will be added to the invoice under the agreed account arrangements.

Please contact us before ordering if you require a freight estimate. We do not currently offer free shipping.

Orders and product availability

Please check product descriptions, dimensions, finishes, quantities and delivery details carefully before submitting an order. Minimum order quantities and carton increments apply where specified.

If we identify a stock discrepancy, pricing error or other issue affecting your order, we will contact you to agree how to proceed. We will not substitute products or increase an agreed product price without your agreement. If we cannot fulfil the order and no alternative is agreed, we will refund any payment for the unfulfilled items.

Trade accounts and payment

Approved trade customers can access trade pricing through their authorised online account. Approval for trade pricing does not automatically establish a credit account.

Unless we have approved a credit account, payment is required before dispatch.

For approved credit accounts, payment is due by the 20th day of the month following the invoice date, unless otherwise agreed in writing.

Customers who have signed our Account Application and Terms & Conditions of Trade remain subject to that agreement, including its applicable payment, overdue account, security and guarantee provisions. These website terms supplement that agreement and do not replace it. If there is an inconsistency concerning an approved credit account, the separately agreed account terms prevail to the extent permitted by law.

Nothing in these terms excludes or limits rights that cannot lawfully be excluded.

Dispatch and delivery

We aim to dispatch available stocked products on the next working day once payment has been received or the order has been cleared under an approved credit account.

Delivery timeframes are estimates and depend on the destination, freight service and availability. Please tell us before ordering if you require delivery for a particular event or deadline.

Warehouse collection is available by arrangement from 44 Walls Road, Penrose, Auckland 1061. Please wait for confirmation that your order is ready before collecting.

We deliver throughout New Zealand and arrange shipping to Fiji. Please refer to our Shipping & Delivery Policy for further details.

Indent products and backorders

Indent products are ordered from suppliers specifically to fulfil customer orders. Please allow at least 90 days for these products to arrive at our warehouse. This is a planning allowance, not a guaranteed delivery date.

Lead times depend on supplier availability, production, international freight and customs clearance. We will advise the expected timing for your order.

Available stocked products are dispatched separately, with indent items placed on backorder.

Please choose indent and custom products carefully. We do not accept change-of-mind cancellations, returns or exchanges for these products once the supplier order has been committed. This does not limit any cancellation or other remedy available under applicable law.

Returns, faults and incorrect orders

We do not accept returns, refunds or exchanges for change of mind, over-ordering, incorrect customer selection or products no longer required.

If goods are faulty, damaged on arrival or incorrectly supplied, please contact hugo@domag.co.nz with your order number and details of the issue.

We will assess the issue and provide an appropriate remedy in accordance with applicable law. Please refer to our Returns, Faults & Incorrect Orders Policy for the process.

Product care and warranties

Please follow the care, installation and operating instructions applicable to each product.

Manufacturer warranties vary by brand, product and use. Any specific warranty offered is subject to its applicable terms. Manufacturer warranties are additional to rights that cannot lawfully be excluded.

Privacy

We handle personal information as described in our Privacy Policy.

Your legal rights

Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded, including under the Consumer Guarantees Act 1993 and Fair Trading Act 1986 where applicable.

These website terms do not themselves exclude the Consumer Guarantees Act for trade customers.

Changes to these terms

We may update these terms from time to time. Updated terms apply to future orders and do not retrospectively change an existing order without agreement.

Contact

Domestic Agencies Limited trading as SC Hospitality
44 Walls Road
Penrose, Auckland 1061
New Zealand

Email: hugo@domag.co.nz