Shipping policy

Shipping & Delivery

SC Hospitality dispatches orders from our warehouse in Penrose, Auckland. We offer delivery throughout New Zealand, international shipping, and warehouse collection.

Freight charges

Freight is calculated separately after your order is placed, based on the size and weight of your order, delivery address and service required. We do not currently offer free shipping.

For customers paying by proforma invoice, we will calculate freight and email an invoice including the delivery charge for payment before dispatch.

For customers with an approved trade credit account, freight will be added to your invoice and charged under your agreed account terms.

If you would like a freight estimate before placing your order, please contact hugo@domag.co.nz with the products, quantities and delivery address.

Dispatch of stocked products

We aim to dispatch available stocked products on the next working day once payment has been received or your order has been cleared for dispatch under your trade account terms.

Dispatch times exclude weekends and public holidays. Larger orders or orders requiring special freight arrangements may take longer.

New Zealand delivery estimates

The following are estimated delivery times after dispatch, rather than from the date your order is placed:

  • Auckland metro: next working day.

  • Northland: next working day for main centres; some regional destinations may take up to two working days.

  • Other North Island destinations: delivery timing depends on the destination and courier service. Contact us for an estimate.

  • South Island: approximately 1–2 working days by air courier, or 2–3 working days by economy freight.

  • Rural and non-urban addresses: allow an additional 2–3 working days on top of the standard delivery estimate.

The service used depends on the size, weight and destination of your order. Large or heavy shipments may require different freight arrangements.

Delivery times are estimates, not guaranteed arrival dates. Courier disruptions, weather, public holidays and peak periods may affect delivery. If you need products for a particular opening, event or deadline, please contact us before ordering.

Indent products and backorders

Many of our brands are sourced from Europe. Please allow at least 90 days for indent products to arrive at our warehouse. This is a minimum planning allowance, not a guaranteed arrival date; production schedules, supplier availability, international freight and customs clearance can extend lead times.

We will advise the expected lead time for your order based on the information available from the supplier.

If your order includes both stocked and indent products, we will dispatch the available stock separately and place the remaining items on backorder. Backordered products will be dispatched once they arrive and are ready for delivery.

Warehouse collection

Orders can be collected from:

SC Hospitality
44 Walls Road
Penrose
Auckland 1061
New Zealand

Please arrange collection with us and wait for confirmation that your order is ready before visiting.

International delivery

We also ship outside New Zealand. International freight costs, service availability and estimated delivery times are assessed individually according to your order and destination.

Please contact hugo@domag.co.nz to confirm arrangements. Any applicable import duties, local taxes or customs clearance charges will be clarified as part of those arrangements.

Delivery issues

Please check your delivery as soon as reasonably possible. If items arrive damaged, are incorrect or appear to be missing, email hugo@domag.co.nz with your order number and details of the issue.

For damage, please include photographs of the products and packaging where possible, and retain the packaging while we investigate. See our Returns, Faults & Incorrect Orders policy for further information.

Nothing in this policy limits rights or remedies that cannot lawfully be excluded under applicable law.

Contact

For freight estimates, delivery enquiries or collection arrangements, email hugo@domag.co.nz.